Operation Manager

– Education : B.Com/M.Com (Accounting knowledge is must)

– Experience : 4+ year

Job Description :

• Send MIS report to all clients’ senior level management.
• Handling queries related to ECR (E.P.F.O) portals from clients.
• Continues checking of E.P.F.O portal for new development & changes.
• Decide priority and distribute job work among the team members.
• Handle different RPFC queries.
• Handling compliance related to ESIC.
• Understand new development & changes done at EPFO portal and apply this logic in Trust-e.
• Monthly Review of Outsourcing Activity Status File which is prepared according to data status of all clients.
• Regular client visits & take suggestions and aware about new development in System.
• Get references from Existing clients and forward to Marketing or B.D department for business expansion.
• Regular Monitoring & evaluation of job work, accuracy, speed, discipline, dedication and punctuality of all team members.
• Follow up for acknowledgment& status of claims.
• Check all ESS web status & resolve queries related to that.
• Assist in preparation of Challan & return data.
• Regular follow up for Challan & return preparation with taking care of statutory time limit of EPFO.
• Give suggestions & new Ideas related to ESS site for making user friendly process which attract or help to convince new clients.
• Check Bank reconciliation & all the daily reports before sent to client by team member.
• Provide training & assist related to system to new joining employees.
• Regular, weekly and monthly meetings for work status within department and prepare minutes and send to Top Management.
• To ensure from all team member’s discipline, punctuality strictly adhere to guidelines issued by company.
• Check daily reporting which is sent by team members.
• Account Finalisation.
• Client Auditing.
• Team management and its retention.
• Inputs on new product service development.